If you have a question simply fill out a contact form via our website or email:
orders@chefs-edge.com.au

Due to the volume of enquires we have during this time you may be sent the FAQs link if it contains the answer. Please refrain from reaching out across multiple platforms or sending multiple emails as this can flag your email as potential spam which can delay our correspondence. We will get in touch as soon as possible, we may even be working on a solution/answer for you before we reply. 

Please note orders@chefs-edge.com.au is our only incoming customer service email address, any emails sent to other addresses may not get answered. 

Yes, but please note stock may not be the same, e.g. what is showing as available online might not be in the store and vice versa. If you wish to collect an item in store you can order online as local pickup. If you present at our store and we do not have the promotion item(s) available you will need to place an order online for delivery or local pickup. 

Our promotions will run for a limited, advertised time, we cannot back date promotions.

All promotions are as advertised and while stocks last. If the promotion is for example a free item or discount this will automatically apply at the checkout. If a free item does not get added into your cart this may mean the item is sold out and it will not be included in your order. If you have any questions you can hit reply on your order confirmation email or send us a contact form via the website. 

Unfortunately no, all orders will be shipped in the order they are placed unless you have selected Jump the Que VIP shipping.

If no one is able to be at your shipping address for the time of delivery we encourage you to provide us with a different shipping address or if the order has already been shipped to contact the courier company to discuss.

All promotions will be advertised via our socials or email subscription. 

Please see our refund policy for full information on refunding your order. To get in touch just hit reply on your order confirmation email or fill out a contact form. 

The VIP shipping option pushes your order right to the top of our shipping que. We ship Monday to Friday and will pack and send all VIP orders first as our priority.

All products on our website are planned to be available in the future, if we will no longer be getting a product in it will be removed from the website.

Please sign up to the notify when back in stock email on the product page to be alerted when an item is available.

If you would like a time estimate for when a product will be available please complete the contact form. Please be advised this will be an estimated time frame as we are unable to guarantee exact delivery times.

All available countries we ship to will come up while adding your address at the checkout.

You will be able to download your order invoice from the confirmation email you received after placing your order.

All international orders will have your local taxes, VAT and duties included in the final price at the checkout. There will be no extra fees or charges to pay after you place your order.

Please browse our blogs first, this will help with understanding the differences in the knives: https://www.chefs-edge.com.au/blogs/knife-information If you'd like some recommendations please complete the contact form on our website and include any details about what you're looking for, including budget.

All knives should be started on at least a 1000 Grit stone to refine your apex before progressing up to a 3000 or 6000 Grit stone. Anything higher than a 6000 Grit is not necessary for general sharpening and more suited for protein only or single bevel knives. All knives can be finished on a 3000 Grit stone but some steels (SG2, Blue/Aogami, White/Shirogami & HAP40) will suit up to a 6000 Grit. If in doubt stick to a 1000 & 3000 Grit, more information also available on our blog:https://www.chefs-edge.com.au/blogs/knife-information/double-bevel-knife-sharpening-how-to-do-it-right

If you have a Higonokami in our cart you won't be able to checkout with your credit card due to Shopify blocking the transactions as the Higonokami are viewed as 'weapons'. You will still be able to checkout through an alternative option such as PayPal, which allow credit card payments.

We can sharpen and/or repair your knife, even if it wasn't bought from us, all knives are hand sharpened so we are unable to sharpen full bolster knives. Our basic sharpening price is $20AUD and repairs are priced based on the damage. To get your knife sharpened simply bring it into our retail store located in the Leederville . If you are not located in the Perth area and would like to enquire whether you can post your knife to us for a repair/sharpen please fill out the contact form on our website. Please be advised that Chefs Edge is not liable if your knife obtains any damage or is lost during transit.