Shipping and Returns

Shipping and Returns

SHIPPING INFORMATION

Shipping rates – AUD

  • Flatrate Australia wide $10
  • $17 Express Shipping (2-3 Business Days) via Auspost in Australia
  • Varied Flat Rate International Shipping Via Auspost/DHL Express (2-7 Business Days depending on location)

All orders will be processed in your local currency at the checkout.

Delivery Times

All Domestic orders are shipped by Australia Post, and upon your order being shipped, you will be provided with a tracking number. We estimate a 1-2 day processing timeline.

Product Variation

Due to the handmade nature of Chefs Edge knives, it is safe to say that no two products will be completely identical. Very minor and slight fluctuations may occur in wood grain and colour, steel pattern and finish, and packaging. We understand that this is partly what is so exciting about owning a product so meticulously crafted by hand, and we hope that you do too.

Customs/International

In the instance that your order is held in customs, you may be required to pay an import fee/duty in order to receive your knife. While we do our best to look after our customers, any customs related issues are the customers responsibility. It is also the customers responsibility to ensure that they are aware of any import fees/duties/restrictions on the purchasing and delivery of knives to their country of residence.

RETURNS POLICY

We do not offer refunds for change of mind, but happily offer an exchange within 7 days of the knife being received. Any longer than 7 days and unfortunately we cannot offer you a refund or exchange. However if you have a warranty/defect concern, please get in touch via [email protected] and we will make sure the matter is dealt with quickly and efficiently.

Please note that some of our knives require special care and maintenance, especially any high-carbon knives that are not stainless. While we do our absolute best to ensure you are aware of the care required for these knives (product descriptions prior to purchase, care instructions provided with every purchase), we are not responsible for any damage occurring to your knife due to failure to adhere to these care instructions.

*Due to some recent cases and miscommunications in this area, Chefs Edge WILL NOT, under any circumstances offer refunds for carbon steel knives that have a patina or have developed rust.*

Upon receiving each knife, we carefully inspect and quality check to ensure it meets our high standards. Please get in touch if an item has been damaged during shipping.

Cancellations

Processing your order usually takes 1 business day after the order has been placed on our website. If you would like to cancel your order, please contact us via [email protected] so we can arrange this for you.

If for whatever reason you wish to cancel your order after it has been shipped, you must return the item to us and we will return the full cost of the item to you, minus shipping fees.

Refunds

Once we have received your refund item(s), please give us 1-2 business days to confirm and inspect the item(s) and either approve or reject your claim.

If approved, we will arrange a credit to your original method of payment.

 

Shipping of returns

It is best for you to get in touch with us at [email protected] in order to arrange the return of any items. We will liaise with you to arrange a pickup time and location, usually via DHL. We will provide the return shipping address to you in this instance.

Shipping costs are non-refundable unless the items are warranty claims or damaged by the freight company. We will deduct the cost of shipping from the cost of the items.