Terms and Conditions

Terms and Conditions & Privacy Policy

1. TERMS AND CONDITIONS

We provide the users of this website a limited license to use and access the information for personal use only, and by visiting our website and/or making a purchase with us, you agree to the terms and conditions outlined in this document.

2. PRIVACY POLICY

PRODUCT ORDERS + DESCRIPTIONS

All orders on site are displayed in Australian dollars, and will be billed as such at the checkout, unless otherwise displayed by our currency conversion tool.

Packaging and postage fees, unless otherwise stated, are added at the checkout and may vary depending upon the desired postage method of the user.

By purchasing any of our knives, you agree that you are 18 years or over.

Upon placing an order on our website, you will be required to provide us with your full name, delivery address, billing address, phone number, and email. We will not provide this information to any other third party, and while the utmost care is taken by us, we will not be held accountable for loss of data due to theft, virus, or malicious act by a third party.

If you wish to cancel your order, please contact us at your earliest convenience. We reserve the right to cancel your order at any time. In the event of an order cancellation by us, we will refund the purchase amount should a transaction have taken place.

Ownership of the goods passes to you after payment has been received in full by us. Shipping and delivery information can be found in the ‘Shipping’ section of our website. Stock availability may fluctuate, and as such this may affect shipping times. While we try our best to ensure all items are updated on our site, stock shortages may occur.

We reserve the right to delay postage of any items that have outstanding payments.

When a transaction or purchase is disputed due to incorrect information listed on the website, we reserve the right to cancel the transaction and return the money to the purchaser should any payment have taken place.

DUTIES AND TAXES

The responsibility for any custom duties, foreign taxes or other fees to which the purchaser may be liable rest with the purchaser.

As per our refunds policy, if a delivery from us should be held in customs or otherwise in the purchasers country and the purchaser refuses to pay the applicable duties to ensure its release, the purchaser must arrange payment to have the delivery returned to us. Only upon receipt of this return will we refund the purchase amount.

The return shipping fees are the responsibility of the purchaser in any return scenario unless otherwise agreed.

Please contact your local customs office more information regarding taxes and duties payable in your region.

We accept no responsibility for any goods that are damaged during transit once they leave our premises. The responsibility lies with the purchaser to apply for any insurance to cover an item in transit.

CAUTION

The highest level of care needs to be used when using any of our knives. They are incredibly sharp, and as such should not be used by any child or anyone inexperienced in using kitchen knives, in any manner other than their intended use.

Improper use of our knives will void your warranty. Our knives have a very fine edge, and as such should not be used on any frozen objects, bones, or hard surfaces such as stone, granite, steel, glass surfaces or plastic chopping boards. We do our best to provide comprehensive care instructions both on the product pages of our website, and the care cards in each knife box. Any failure to adhere to these instructions rests the responsibility of any repairs with the customer.

Once despatched from our premises, Chefs Edge does not accept any responsibility for knives that are damaged in transit, or damaged by the user after use. We are not liable or responsible in any way for any injuries resulting from the use of our knives.

SITE ACCESS

We permit you to use the information on our site for personal use, provided you do not alter any images, content, or otherwise to claim as your own to use for any commercial purpose.

As per the Copyright Act of 1968, you are not permitted to use any substantial part of the works of this website including all written content, images, graphics, or otherwise without our express and written permission.

DISCLAIMERS

Whilst we have taken all due care in providing the information on our website, we do not provide any warranty either express or implied including without limitation warranties of title or implied warranties of merchantability or fitness for a particular purpose.

To the extent permitted by law, any condition or warranty which would otherwise be implied into these terms and conditions is excluded.

While we do our best to ensure that our website is free of viruses and malware, we are not liable for any damage to any computer systems as a result of visiting our website.

INDEMNITY

By accessing our website, you agree to indemnify and hold us harmless from all claims, actions, damages, costs and expenses including legal fees arising from or in connection with your use of our website.

FORCE MAJEURE

If a Force Majeure event causes a delay that lasts for longer than thirty (30) days, we may terminate this Agreement by giving at least seven (7) days Notice to you. “Force Majeure” means any act, circumstance or omission over which we could not reasonably have exercised control.

JURISDICTION

These terms and conditions are to be governed by and construed in accordance with the laws of Western Australia and any claim made by either party against the other which in any way arises out of these terms and conditions will be heard in Western Australia and you agree to submit to the jurisdiction of those Courts.

If any conditions in these terms and conditions is deemed to be invalid by any law the provision will be limited, amended, or altered as necessary in order to render it valid but only to the extent necessary to achieve such validity. If it is deemed to be necessary, the invalid condition will be removed in full from these terms and conditions and the remaining conditions will remain in full force and effect.

PRIVACY POLICY

This privacy policy is issued by Chefs Edge Pty Ltd ABN 15 625 947 248 (“we”, “our” or “us”). Online privacy is an issue we take very seriously, and we adhere strictly to the privacy act 1988. It is important for you to understand the information we collect about you during your visit to this website, and the use of this website by you is subject to this privacy policy and our terms and conditions.

INFORMATION COLLECTION AND USE

The only personally identifiable information that we collect about you is the information that you provide to us willingly.

If you do willingly submit your personally identifiable information on this website, you are giving your consent to the collection, use and disclosure of your personal information as set forth in this privacy policy. This information will be used to send marketing emails and communications regarding Chefs Edge products and services. Should you no longer wish to receive these communications, an opt out option will be provided to you in each email.

When you visit this website or view one of our e-mails, we may use pixel tags and/or similar technology to note some of the pages you visit on our website and personalize your experience on our website. We may also use pixel tags to determine what types of e-mail your browser supports. we may use the information collected through pixel tags in combination with your personally identifiable information as set forth in this privacy policy.

We may use the information you provide in aggregate form for internal business purposes, for example, analysing web traffic and generating our internal marketing plans. We do not sell, rent, or provide any of your information to any other third parties, unless permission is given by you, or is otherwise stated in this privacy policy.

In a general sense we collect non-personally identifiable information in order to analyse the performance of our website. This includes information such as the approximate location of the user, the session duration on the website, pages per visit, and initial landing page, among other information.

We may disclose any information, including personally identifiable information, we deem necessary, in our sole discretion, to comply with any applicable law, regulation, legal process or governmental request.

COOKIES

We may place a “cookie” on your computer’s hard drive in order for us to recognise return users and therefore enhance your experience on our site based on your previous browsing habits. The cookie will be stored on your computer’s hard drive until you remove it. You can have your browser notify you of, or automatically reject, cookies. if you reject our cookie, you may still use our website, but you may be limited in the use of some of the features. Some of our business partners may also use cookies on our website. however, we have no access to, or control over, these cookies and do not accept any responsibility for such use.

THIRD PARTIES

We may utilise other companies and individuals to perform functions on our behalf, such as marketing companies, customer support companies, webhosting companies, fulfilment companies (e.g., companies that arrange delivery of our products), and third party payment companies like AfterPay or Paypal. Such third parties may be provided with access to personally identifiable information needed to perform their functions, but may not use such information for any other purpose. Such third parties may also use the information collected in aggregate form for their internal business purposes, such as generating statistics for marketing materials. Please be aware that your information may be disclosed to overseas recipients for the purposes disclosed in the policy. please check here for our third party provider’s privacy policy for further information including a current list of the countries which may be involved.

LINKS

Our website contains links to other websites that may or may not be affiliated with our own. We are not responsible for the privacy practices of other websites. This privacy policy only affects users on this website, and once a user leaves this website, this privacy policy stated no longer applies.

SECURITY

We take security very seriously, and have SSL encryption safeguarding all information to and from the user and our website. While we continue to take the utmost care with user data, as stated, we cannot take any responsibility for any data lost or misused after a malicious attack from an external party.

NOTIFICATIONS OF CHANGES

From time to time, we may amend, update, and change this privacy policy. In the event of doing so, we will contact registered users by email.

COMMENTS

We take the utmost pride in what we do, and we want to ensure your experience with us is a positive one. If you have any questions, queries, or feedback regarding our practices, please get in touch at info@chefs-edge.com.au